SCSM Overview

My name is Chibundu Kingsley and this is my Systems center Service manager (SCSM) blog in the days ahead i would be experimenting on SCSM and would be keeping every one of you posted on every single step i take but first a little introduction into SCSM

SCSM

Service Manager can help organizations to increase productivity, reduce costs, improve resolution times, and meet compliance standards. Its built-in processes are based on industry best practices such as those found in Microsoft Operations Framework (MOF) and the IT Infrastructure Library (ITIL).

Included in Service Manager are the core process management packs for incident and problem resolution, change control, and configuration and knowledge management. In addition, Microsoft partner Provance will deliver a process management pack for IT asset management.

Through its configuration management database (CMDB) and process integration, Service Manager automatically connects knowledge and information from System Center Operations Manager, System Center Configuration Manager, and Active Directory Domain Services.

Service Manager delivers multiple benefits in the following key areas:

· User-centric support it can improve user productivity and satisfaction while reducing support costs with its Self-Service Portal.

· Datacenter management efficiency. With its CMDB and management packs, it helps reduce downtime and improve the reliability of IT services running within your datacenter.

· Business alignment. It helps the organization align to business goals and adapt to new requirements through asset management, compliance and risk management, and automated reporting and analysis.

Service Manager provides built-in processes based on industry best practices for incident and problem resolution, change control, and asset lifecycle management. Through its configuration management database (CMDB) and process integration, Service Manager automatically connects knowledge and information from System Center Operations Manager, System Center Configuration Manager, and Active Directory Domain Services.