Scoping for SCSM - MOF

Scoping as i said before is very important in any project not just in SCSM; every project starts with defining a scope.

This entails properly defining what the client wants (project Scope) and what the solution can do (Product Scope) and merging these two to meet the business needs of any organization, most times clients wants the solution to solve all their technology problems and all they can imagine, this is where consultant have the expertise to channel the client focus to the specific problems that such a solution can fix.
Now for SCSM i said that we need a good understanding of business processes that we would want automated or put in place within the organization, now for any ITSM system there are a few industry standards that are used here we would be considering just two of there
• ITIL
• MOF


MOF:
The IT Service Lifecycle
The IT service lifecycle describes the life of an IT service, from planning and optimizing the IT service to align with the business strategy, through the design and delivery of the IT service, to its ongoing operation and support. Underlying all of this is a foundation of IT governance, risk management, compliance, team organization, and change management.
The Lifecycle Phases
The IT service lifecycle is composed of three ongoing phases and one foundational layer that operates throughout all of the other phases. They are:
• The Plan Phase.
• The Deliver Phase.
• The Operate Phase.
• The Manage Layer.





MOF offers clear paths from framework-level best practices to the sort of detailed procedures required to implement or improve service delivery processes. While no framework offers a seamless, click-through approach, MOF offers succinct, question-based guidance that can improve your services, their fit with your business, and how you get work done. You can start from the bottom (or front line) of your organization and work up—small changes that create momentum—or from the top down, or from the middle out.



Microsoft Operations Framework (MOF) 4.0, displaying service management functions (SMFs) and management reviews around the service management lifecycle.
 


More details on MOF can be found at

http://technet.microsoft.com/en-us/library/cc506049.aspx


Cheers