Scoping for SCSM

I had the privileged of drawing up the scope for client who wanted an IT service manager solution and decide to go the way of SCSM thanks to good product marketing.

The major issue you get to find when scoping for any project is that most client don't totally know what they want, yes i said it most client sincerely don't have a clue they are told that a solution can do A and the ask you if it can do B or why does it do A, for example i was with a client the other day who funny enough asked that i come explain why his company should adopt Virtualization while explaining how Virtualization works and the benefits of virtualizing and he is asking me how the Virtual machines would be accessed if they were in another machine and since nobody can physically locate them (the VMs) wont they fail an Audit and questions like that, well he took a lot of convincing, this is one of so many examples.

Back to scoping the major advantage any one who would want to scope for a SCSM would be to understand properly the IT service management processes adopting either the Microsoft operations Frame work or ITIL processes, understanding these would go a long way to help develop a scope, in the next blog we would be discussing the MOF and the ITIL processes that can be adopted and used in SCSM


you can also find details of ITIL and MOF here:

http://technet.microsoft.com/en-us/ff776316.aspx